Privacy and Security Policy

Privacy and Security Policy 2018-05-10T08:03:18+00:00

Introduction

This site is owned and operated by Suncoast Health Brands, LLC. Your privacy is important, so we have created the following Privacy and Security Policy to let you know what information we collect when you visit our website, www.sustainsleep.com(the “Site”), why we collect it, and how it is used. This Privacy and Security Policy also addresses our data security practices, the options you have to access and control any personally identifiable information you provide to us, and other matters. This Privacy and Security Policy is governed by our Terms and Conditions. To the extent there is a conflict between the terms of the Privacy and Security Policy and the Terms and Conditions, the Terms and Conditions shall govern. We may periodically make changes to this Privacy and Security Policy which will be included on this page. It is your responsibility to review this Privacy and Security Policy frequently and remain informed about any changes to it, so we encourage you to visit this page often. By using the Site, you agree to this Privacy and Security Policy. This is our entire and exclusive Privacy and Security Policy and it supersedes any earlier version.

Information We Collect From You:
Personal Contact Information

To make a purchase through the Site, we require you to supply us with your first and last name, home or other physical address, including your street name and address and name of your city or town, your telephone number or other “real world” personal contact information. If you supply us with your personal contact information, you may later access it, update it, modify it, and delete any inaccuracies. We aim to keep our information about you as accurate as possible. If you would like to review or change the details you have supplied us with, you may do so at any time by accessing your account through the Site or emailing us directly at info@suncoasthealthbrands.com.

We may disclose your personal information to our staff and to third parties involved in the completion of your transaction, the delivery of your order, and the analysis and support of your use of the Site. We reserve the right to disclose your personally identifiable information if necessary to protect our legal rights, if the information relates to actual or threatened harmful conduct, or we have good faith belief that such action is necessary to (1) conform to the requirements of law or comply with governmental orders, court orders, or legal process served on us or (2) to protect and defend our property or other rights, the users of the Site or the public. This includes exchanging information with other companies and organizations for fraud protection and credit risk protection. If we should ever file for bankruptcy, are part of a reorganization, sell our assets or merge with another company, we may sell the information you provide to us through the Site to a third party or share your personal information with the third party or company we merge with.

You may also choose simply not to provide your personal contact information at the point of collection; however, you will not be able to purchase products through the Site.

Email Addresses

To register for an account through the Site, we require you to supply us with your email address, or other information needed to contact you online. If you supply us with your email address, you may later access it, update it, modify it, and delete any inaccuracies by accessing your account through the Site. You may also choose simply not to provide us with your email address; however, you will not be able to purchase products through the Site. We use this information to complete, support, and analyze your purchases from us, to facilitate and improve your use of the Site, to communicate with you, and to comply with any requirements of law. We also use this information to respond to any questions you might have and to provide you with information about specials offered through the Site. This information may be disclosed to our staff and to third parties involved in the completion of your transaction, the delivery of your order, or the analysis and support of your use of the Site. This information, including your email address(es), may also be shared with our affiliated companies, under common ownership, who will also use it consistent with this Privacy Policy. Suncoast Health Brands and our affiliated companies may also combine this information with other information to provide and improve our products, services, content, and advertising. Suncoast Health Brands and our affiliated companies do not sell and will not divulge your email address to third parties other than as specified in this Privacy and Security Policy without your permission unless we are legally entitled to obliged to do so (for example, if required to do so by Court order or for the purposes of prevention of fraud or other crime).

If you do not want to be on Suncoast Health Brands’ mailing lists, you can opt out any time by updating your preferences in your account or by unsubscribing to any of the emails through the UNSUBSCRIBE link.

Credit Card and Payment Information

When you purchase an item through the Site, you are required to select a method of payment. For credit cards, we reveal only the last four digits of your credit card numbers when confirming an order. We transmit your entire credit card number to the appropriate credit card company in an encrypted format during order processing. We do not sell and will not divulge your personal contact information to third parties other than as specified in this Privacy and Security Policy without your permission unless we are legally entitled or obliged to do so (for example, if required to do so by Court order or for the purposes of prevention of fraud or other crime).

Other Types of Information We Collect:
Purchase Information

We may collect information actively generated by the purchase of a product or service, such as a payment method. We use this information to process your order and analyze and support your use of the Site. This information may be disclosed only to our staff and to third parties involved in the completion of your transaction, the delivery of your order or the analysis and support of your use of the Site. We do not sell and will not divulge your purchase information to third parties other than as specified in this Privacy and Security Policy without your permission unless we are legally entitled or obliged to do so (for example, if required to do so by Court order or for the purposes of prevention of fraud or other crime).

Navigation and Clickstream Data

As you browse the Site, we may gather navigational and clickstream data that shows what pages are visited and how long various features are used. This information will not reveal your identity or be linked to you personally. We use this information to complete, support and analyze your purchases from us; to facilitate and improve your use of the Site; to comply with any requirements of law; to serve, or have a third party serve specialized or relevant advertising content and/or recommendations to you on the Site or on a third party’s website; for internal purposes; and to determine any commissions due our affiliates. This information may be disclosed only to our staff and to third parties involved in the completion of your transaction, the delivery of your order, and the analysis and support of your use of the Site. We may from time to time supply the owners or operators of third party sites from which it is possible to link to the Site with information relating to the number of users linking to the Site from their sites. You cannot be identified from this information.

Use of Cookies

Cookies are very tiny text files that are stored on your computer when you visit certain web pages that record your preferences. We use cookies to provide you with the best level of service by keeping track of what you have in your shopping cart, remembering you when you return to our store, using them to help us show you advertisements which are relevant to your interests, and to compile aggregate data about site traffic and site interactions in order to offer better site experiences and tools in the future. We may also use trusted third party services that track this information on our behalf. Cookies cannot harm your computer and they do not contain any personal or private information. You must accept cookies to shop through the Site. You can disable, erase, or block cookies from your computer if you want to (your help screen or manual should tell you how to do this), but the Site may not work correctly or at all if you set your browser not to accept cookies. Each browser is a little different, so look at your browser’s Help menu to learn the correct way to modify your cookies.

Do Not Track Signals

We honor do not track signals and do not track, plant cookies, or use advertising when a Do Not Track browser mechanism is in place. If you opt out of being tracked, we will ensure that any new data collected about you will not be used by us for targeted advertising purposes. It is also important to note that we allow third-party behavioral tracking.

Information Protection

The Site is scanned on a regular basis for security holes and known vulnerabilities in order to make your visit to the Site as safe as possible. We use regular malware scanning and your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems and are required to keep the information confidential. In addition, all sensitive/credit information you supply is encrypted via Secure Socket Layer (SSL) technology.

We also implement a variety of security measures when a user places an order to maintain the safety of your personal information. For example, all transactions are processed through a gateway provider and are not stored or processed on our servers.

Further, we follow reasonable technical and management practices to help protect the confidentiality, security, and integrity of all data stored on our system. While no computer system is completely secure, we believe the measures implemented by the Site reduce the likelihood of security problems to a level appropriate to the type of data involved. Our servers use Secure Sockets Layer (SSL) and encryption technology that works with several browsers including Microsoft Internet Explorer, Firefox, Chrome, and Safari with the objective that only we can read a customer’s personal information. We also employ physical, electronic, and procedural safeguards in connection with the collection, storage, and disclosure of any personal contact information.

Information Storage Time

We generally keep user data on our server or in our archives for as long as we reasonably need it (for instance for taxation or insurance purposes or in case orders may give rise to claims). We may alter this practice according to changing requirements. For example, we may delete some data if needed to free up storage space. We may keep other data for longer periods if the law requires it. In addition, information posted in a public forum could stay in the public domain indefinitely.

Third Party Websites

This Site may contain links to third party websites. We are not responsible for the privacy practices or the content of such websites even if they are accessed using links from the Site. Your use of these third party websites is entirely at your own risk and we recommend that you check the privacy and security policy of each site you visit. When you click on a third party link, you are essentially taken to a third party’s website. We make no representation or warranty as to the effectiveness, quality, legitimacy, or data protections of any third party website.

Google

Google’s advertising requirements can be summed up by Google’s Advertising Principles. They are put in place to provide a positive experience for users.

https://support.google.com/adwordspolicy/answer/1316548?hl=en

We may use Google AdSense Advertising on our website.

Google, as a third party vendor, uses cookies to serve ads on the Site. Google’s use of the DART cookie enables it to serve ads to our users based on their visit to the Site and other sites on the Internet. Users may opt out of the use of the DART cookie by visiting the Google ad and content network privacy policy.

We have implemented the following:

  • Remarketing with Google AdSense
  • Google Display Network Impression Reporting
  • Demographics and Interests Reporting
  • DoubleClick Platform Integration

We along with third-party vendors, such as Google use first-party cookies (such as the Google Analytics cookies) and third-party cookies (such as the DoubleClick cookie) or other third-party identifiers together to compile data regarding user interactions with ad impressions, and other ad service functions as they relate to our website.

Opting out:

Users can set preferences for how Google advertises to you using the Google Ad Settings page. Alternatively, you can opt out by visiting the Network Advertising initiative opt out page or permanently using the Google Analytics Opt Out Browser add on.

Product Information and Service Offerings

It is very important to us that we provide you with the highest level of service. In order to help us do this, from time to time we may send you details of products and services which we think may be of interest to you. We may send you marketing communications with your consent. If at any time you do not wish to receive these details and wish to unsubscribe from marketing communications, you may do so by either clicking the Unsubscribe link in an email or accessing your account through the Site.

Surveys or Contests

We may provide you the opportunity to participate in contests or surveys on the Site. If you participate, we will request certain personally identifiable information from you. Participation in these surveys or contests is completely voluntary. Therefore, you have a choice whether or not to disclose this information. The requested information typically includes contact information (name, address, email address, and/or phone number). We may request other information, in our sole discretion, which we consider important to the administration of the survey or contest.

We use this information to notify contest winners and award prizes, monitor site traffic, personalize the site, and send participants an email newsletter. We may also use this information for publicity or marketing purposes. We may publish this information in our sole discretion. The rules applicable to any individual survey or contest will be published prior to the collection of any personally identifiable information and you agree to such use by submitting any information.

We may also use a third party service provider to conduct these surveys or contests. However, that company is prohibited from using our users’ personally identifiable information for any other purpose. We will not share the personally identifiable information you provide through a contest or survey with other third parties unless we give you prior notice and choice.

California Privacy Rights

The California Online Privacy Protection Act (CalOPPA) is the first state law in the nation to require commercial websites and online services to post a privacy policy. The law’s reach stretches well beyond California to require a person or company in the United States (and conceivably the world) that operates websites collecting personally identifiable information from California consumers to post a conspicuous privacy policy on its website stating exactly the information being collected and those individuals with whom it is being shared, and to comply with this policy.

http://consumercal.org/california-online-privacy-protection-act-caloppa/#sthash.0FdRbT51.dpuf

According to CalOPPA we agree to the following:

  • Users can visit the Site anonymously;
  • Once this privacy policy is created, we will add a link to it on our homepage or as a minimum on the first significant page after entering our website; and
  • Our Privacy Policy link includes the word “Privacy” and can be easily be found on the page specified above.

Users will be notified of any privacy policy changes:

  • On our Privacy Policy page

Users are able to change their personal information:

  • By logging into their account or contacting us directly

COPPA (Children Online Privacy Protection Act)

When it comes to the collection of personal information from children under 13, the Children’s Online Privacy Protection Act (COPPA) puts parents in control. The Federal Trade Commission, the nation’s consumer protection agency, enforces the COPPA Rule, which spells out what operators of websites and online services must do to protect children’s privacy and safety online. We do not specifically market to children under 13.

CAN SPAM Act

The CAN-SPAM Act is a law that sets the rules for commercial email, establishes requirements for commercial messages, gives recipients the right to have emails stopped from being sent to them, and spells out tough penalties for violations. We collect your email address as described in this Privacy Policy.

To be in accordance with CANSPAM we agree to the following:

  • No false or misleading header information;
  • No deceptive subject lines;
  • Inclusion of an opt-out mechanism;
  • Inclusion of our physical postal address; and
  • Identification of the message as an advertisement.

If at any time you would like to unsubscribe from receiving future emails, you can also email us at info@suncoasthealthbrands.com and we will remove you from ALL correspondence.

Privacy Policy Questions

If you have a privacy question about the Site, or about the Privacy and Security Policy, please email us at info@suncoasthealthbrands.com.

This Privacy and Security Policy was last revised and made effective as of May 7, 2018